pretix success story
Challenge
Virtual and hybrid events demand more than just video. They require deep integration, high reliability, and a smooth user experience for both speakers and attendees.
“We needed a platform that could integrate well into our ecosystem and handle the large spikes in traffic that come with events,” explains Raphael Michel, founder of pretix. “Stability under load was a challenge with our previous solution, which we hosted ourselves.”
With these needs in mind, pretix set out to find a European-based provider offering privacy-focused, scalable, and embeddable video conferencing — without compromising on quality or ease of use.
Why pretix chose Digital Samba
pretix discovered Digital Samba through a networking connection and quickly realised it was a rare gem: a GDPR-compliant, embeddable video conferencing SaaS from Europe, backed by flexible pricing and responsive support.
“Robert (Digital Samba CEO) was very patient in helping us figure out the right pricing for our model,” says Michel. “That made a big difference.”
Key reasons for choosing Digital Samba:
- European provider with strong privacy posture
- Embeddable video SDK/API
- Scalability for large events
- Reliable support and onboarding
Pay-as-you-go pricing that works for variable usage
From integration to execution
Only one engineer was needed to integrate Digital Samba into Venueless, completing the job in around 40 hours. The team found the SDK and API easy to use, both scoring 9 out of 10 for usability.
Favourite user experience feature:
Allowing attendees to speak and ask questions seamlessly — a crucial part of audience engagement.
Typical usage:
Several meetings per month, with up to several hundred attendees per event.
Results
The integration has been successful overall, though pretix noted that stability during peak load is an ongoing area for improvement. “We've had a few reliability issues, but generally it’s been successful,” says Michel. Digital Samba’s support team is fast and genuine, exactly what you need when technical issues occur during a live event.
The user experience, especially around interactive audience participation, continues to be a highlight for both organisers and attendees.
