Agileworks success story
Challenge
In a fast-paced service environment, reaching clients at the right time — with reliable video and trusted recording functionality — is critical. Agileworks needed a solution that would:
- Enable secure, multi-person video conferencing
- Record and store sessions for legal and compliance needs
- Be easy to use, both for their team and clients
- Support branded environments and links triggered by system workflows
With international pricing often a challenge in South Africa, they also needed a partner offering fair, scalable pricing and responsive support.
Why Agileworks chose Digital Samba
“Our CEO discovered Digital Samba while searching for alternatives to Zoom,” says Surietha Hammond, the team’s lead developer on the project. “We were looking for a partner that was responsive, easy to work with, and offered quick turnaround times.”
From the first contact, Digital Samba ticked every box:
- Fast and helpful communication
- Straightforward SDK and API
- Branding flexibility
- Robust recording and security features
- Fair, scalable pricing — ideal for markets like South Africa
From integration to action
The Agileworks team — just two engineers — completed the integration in just over 15 hours, including:
- Scheduling and launching video calls from tickets
- Email and WhatsApp link delivery
- Branded call environments
- Secure, time-gated private rooms
- Recording downloads tied to individual support tickets
“It was easier than expected,” says Hammond. “Even as a front-end developer, I was able to set up the testing environment myself.”
The API and SDK scored 9 out of 10 for ease of use, with minor feedback around accessing recordings by room ID. Overall, the documentation was easy to navigate, and the team found Digital Samba’s support highly responsive.
Most used features:
Branded video rooms and downloadable recordings.
Typical meeting size:
2 to 5 participants per call.
Results
Thanks to Digital Samba, Agileworks transformed its Teamworks platform into a full-featured customer interaction tool — offering secure, scheduled video meetings with recordings linked directly to client tickets.
This not only streamlined client communication but also supported legal and KYC documentation workflows with high-quality, trustworthy video records.
