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Enhancing Your Video Conferencing Experience with Digital Samba's Reliable Support

5 min read

January 24, 2024

Video calls are now mission-critical, yet a single hiccup can disrupt collaboration and derail momentum. At Digital Samba, we understand this frustration head-on. That's why we deliver not just exceptional video conferencing – built on GDPR-compliant, user-friendly SDKs and APIs – but also unparalleled support that keeps your calls flowing seamlessly.

Our dedicated team shields you from frustration, not just resolving issues but proactively spotting and solving problems before they ever disrupt your meetings. With Digital Samba as your copilot, you can be confident that calls connect easily, ideas engage and inspire, and your user experience remains smooth and secure.

Now, let's dive deeper into how our support stands out with some impressive metrics!

Table of content

Speed of support
Quality of support
Server availability and security
Knowledge base and support articles
Conclusion

Speed of support

At Digital Samba, we understand the urgency of a stalled meeting or a frozen presentation. That's why our support team operates with unparalleled efficiency, ensuring your video calls stay on track. Here’s how we handle your complaints:

Rapid response

Forget languishing in email purgatory. Our average first response time cracks 4 hours, meaning one of our experts is by your side even before you submit a support ticket. This speeds up resolution time. Meaning you can continue with your meeting without wasting much time.

Proactive problem-solving

We don't just answer questions; we anticipate them. We have a team that boasts extensive video conferencing expertise, allowing them to identify and address potential issues before they disrupt your flow.

Agile resolutions

Time is precious, and we respect that. Our average resolution time clocks in at under 7 days, minimising downtime and keeping your collaborations moving forward.

These are not mere statistics; they're the bedrock of our commitment to your uninterrupted productivity. We've invested in cutting-edge support tools, optimised workflows, and assembled a team of seasoned video conferencing veterans, all dedicated to one mission: ensuring your video calls are as seamless and reliable as your ideas.

How can we help?

Contact our support team

Quality of support

Digital Samba's commitment to exceptional support goes beyond mere response times. We pride ourselves on the quality of our service, ensuring you receive not just rapid resolutions but also insightful guidance and genuine care. Here’s how we provide quality support:

Experienced support team

Our team comprises seasoned technology professionals with a deep understanding of video conferencing intricacies. No matter the challenge, we have tailored solutions and swift navigation through any technical complexities.

Human-first approach

We recognise that technology is only as effective as its human connection. Hence, we prioritise active listening, clear communication, and empathetic understanding. You'll never encounter robotic scripts or dismissive interactions.

Proactive solutions

At Digital Samba, we don't simply address present issues; we strive to prevent future frustrations. We analyse your workflow and suggest proactive measures to optimise your videoconferencing experience and avoid recurring disruptions.

Continuous improvement

Furthermore, we believe in constant learning and refinement. Our support team undergoes regular training and incorporates user feedback to ensure they possess the latest knowledge and the most effective tools to assist you.

G2-recognized excellence

Our dedication to exceptional support has been recognized by G2, which awarded Digital Samba multiple awards in their Winter 2023 Report for the Video Platform as a Service category, including Best Support. This independent validation further reaffirms our commitment to providing you with the best possible video conferencing experience.

Investing in Digital Samba is not just about acquiring a video conferencing platform; it's about gaining a trusted partner dedicated to your success. We understand that clear communication and reliable collaboration are fundamental to your work, and our support team is unwavering in its commitment to empower you through every digital interaction.

Server availability and security

Moreover, we understand the importance of flawless video conferencing. That's why we've gone all-in on building a platform that's as reliable as it is secure. Every aspect, from our global network of powerful servers to our advanced security measures, is designed to ensure your meetings run smoothly, every time.

Highly reliable and always available

We boast an industry-leading uptime of over 99.99%, meaning your meetings stay online, even during peak hours. This exceptional performance has been consistent for over 18 years, earning the trust of businesses of all sizes.

Tested and proven

We don't just talk the talk; we walk the walk. Regular, independent security audits verify that our infrastructure and protocols meet the highest industry standards. And we continuously update our systems to ensure you always have the best possible video conferencing experience.

Military-grade security

Your data is protected with 256-bit AES encryption, the same standard used by banks and governments. We also adhere to the strictest data privacy regulations, including GDPR compliance.

Disaster management

The unexpected can happen, but with Digital Samba, you're covered. Our comprehensive disaster recovery plans minimise downtime and protect your critical communications, no matter what comes your way.

With Digital Samba, you can finally focus on what truly matters: connecting with colleagues, clients, and partners around the world. We provide the reliable, secure video conferencing platform you need to collaborate effectively, confidently, and without worry.

GDPR Compliance in Video Meetings: What You Need To Know

Read the blog

Knowledge base and support articles

At Digital Samba, we are committed to providing exceptional customer service and support. Our extensive knowledge base is filled with helpful articles and documentation to assist you in getting the most out of our products.

Browse our how-to guides for step-by-step instructions on everything from initial setup to advanced configurations. Moreover, our release notes outline new features, updates, and fixes in each software version. Also, we have blogs offering tips, tricks, and best practices for maximising efficiency.

Can't find what you need? Submit a ticket through our support portal. Our experienced support team is available to answer questions, troubleshoot issues, and respond quickly to any requests. We aim to provide caring, individualised support to create a positive experience throughout your time as a valued Digital Samba customer.

Conclusion

With Digital Samba, seamless communication is assured. With our swift and knowledgeable support, we can detect and resolve issues before they disrupt your meetings. We offer reliable service, so your video calls connect smoothly. This means your teams can share ideas.

Our platform offers consistent, high-quality, and very stable video conferencing kits. Also, we have quick response times if any problems ever occur. Our experts handle technical issues with care and skill, so you can focus on collaboration. We also prioritise security and expand our knowledge base with time; this empowers your meeting with confidence.

Our commitment to your success is complete. We ensure hiccups never hamper your meetings. We let you focus purely on connecting with colleagues, without interruptions getting in the way. Ideas will resonate and inspire without technical difficulties. Digital Samba facilitates productive cooperation for teams every time.

Take advantage of Digital Samba’s 10,000 free credits to add truly scalable and full-fledged video conferencing functionality to your app and website. Sign up to get started!

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