Questions in Using OnSync
Look through the FAQs below or use our advanced search to find the answer to the question you are looking for.
If you cannot find the answer to your question you can ask a question. Our support staff will answer it as soon as possible. If you need help immediately, you can contact us via phone or email.
- Systemcheck: Ports explained
- Systemcheck: Latency explained
- Systemcheck: Download speed explained
- Systemcheck: Upload speed explained
- Is there a User Manual for OnSync?
- The link to join a session is invalid. Why?
- Can OnSync record the sessions and the video?
- I joined a session, but I can not do anything?
- Can I play back recordings offline?
- The email invitations arrive a long time after they have been sent - why?
- Does OnSync include VoIP?
- Does OnSync support multiple live video broadcasts?
- Is there an OnSync edition for mobile devices?
- Can I brand OnSync with my own logo?
- Can a running meeting be scheduled? (Ability to leave meeting and return with the meeting in same state)
- Can I stream high quality video? Can I use Flash Media Encoder (FME) to broadcast to OnSync? Can I stream live using h.264 and On2 VP6?
- Can I receive OnSync calls on my phone?
- OnSync crashes when I click “Add” in the fileshare module. This happens in both Firefox and IE. Why?
- I only see a blank screen when entering a session, why?
- I gave a user moderator rights, and I can still not hear or see that user. Why?
- Do you have training online?
- I get "access denied" when logging in. Was I supposed to register before?
- I like to use a drawing tablet with the OnSync whiteboard, can I do that?
- I use a drawing tablet, but the resolution seems low - any tips?
- Can I convert my documents to flash?
- I am using a wireless connection, and OnSync is not performing well.
- Sometimes a user's voice suddenly drops and is replaced with static noise - why?
- Can I access all the recordings at once?
- I type in a password while creating a session, but when I join the session as a guest via the URL from the "Copy access link to clipboard", the guest is not asked for the password - why?
- I hear my voice feed back – why?
- Can I run multiple rooms at the same time?
- How much bandwidth do I need to participate?
- Can I playback recordings offline?
- Can I run OnSync on my intranet, and also add external users?
- There seems to be a delay during screensharing? Is there any way to speed this up?
- What are the dimensions for the banner logos? What size and what file type / format should my banner or logo be?
- Does the host have to be logged in to access the meeting?
- Can the host log in from a remote location or must they be on the internal network?
- Which Flash conversion formats does OnSync support?
- Can the log of joining/leaving people be disabled in the chat?
- Can control of the meeting be given to someone else?
- Can users share their desktop for the group to view?
- Can the remote user take control of the local application?
- Once a yellow user has been given permission to speak, then stops broadcasting, can he start broadcasting again without having to request permission?
- I recorded a session a while ago, and now when I play back the recording, all the documents are gone. I just see “Loading…” in the content viewer. Why?
- I've noticed that when screen sharing, the webcam video broadcast cuts out. Only the audio remains constant. Also, once I have stopped screen sharing, the video does not return. Is there a way to reactivate the webcam video stream?
- I did a recording but the whiteboard actions don’t show on playback. Why?
- I did a recording, but the polls don’t show on playback. Why?
- What is the "Take Control" button for?
- Can OnSync do application sharing?
- Is source code available?
- What file formats can I / should I use to present and share?
- I need a feature which doesn’t exist. Will you develop it for me?
- How many session recordings am I allowed to make?
- How are recorded sessions catalogued/retrieved?
- Can I print my slides along with the annotations I make?
- What video capture cards work with OnSync?
- What training options are available for OnSync?
- How far in advance can meetings be scheduled?
- Is there a central landing page / schedule of meetings that the atendee can select from?
- Does the meeting use / require a password?
- Can presentations / documents / sounds be preloaded when scheduling the meeting?
- Can meetings be scheduled for immediate use or only for future times?
- How do I access a meeting? Are meetings accesible via a web address / URL?
- Do you maintain the systems? Do you run regular back-ups? How stable is this platform?
- When the whiteboard is turned on, it's not possible to use the scroll function in FlashPaper. I also cant use the next page, previous page, zoom, search or move functions in FlashPaper.
- Can I can upload logos with a transparent background into the OnSnyc account center?
- What is the background colour of your account center so I can make my logo fit to the account center?
- What type and size should the speaker image be?
- What sizes of video does OnSync support? Can I change the size of my video stream while in a session?
- A big blue Q appears on my Mac with OS X, when using Safari, where OnSync is supposed to be. What's going on?
- Can I present flash video in OnSync? How can I present a movie to my audience? What video formats does OnSync support?
- What way is there for getting reports or capturing a participant list for an online conference with your product? How would this be done?
- Can I implement a streaming webcast in the presentation?
- How can I delete/uninstall the screen sharing driver for Mac OS X? It appears to be interfering with other camera applications (e.g. Apple's Photobooth).
- My screen share image is distorted, why? Why do I see my screen instead of my video when clicking Start Broadcast?
- Can I use the iSight camera in my MacBook or MacBook Pro? Why does no video appear when I start broadcasting?
- How can I view OnSync in full screen?
- I hear echo in my audio and video conferences. The audio quality is very bad. What can I do to improve audio quality?
- Does OnSync support Push To Talk? What is Push To Talk? How do I start talking in OnSync?
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